Data We Collect and Why We Collect It
When you create an account, we collect the information you enter directly — your name, contact details and the wallet identifiers you link for deposits and withdrawals. If you use bKash, Nagad or Rocket to move funds, the transaction reference and wallet number are recorded so
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we can match payments to your account accurately. We also collect device identifiers, browser type and session data automatically when you log in — this helps us detect suspicious access and keep your account secure. We do not sell your personal data to third parties for
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marketing. Data shared with payment processors — including bKash, Nagad and Rocket — is limited to what those processors need to complete your transaction. If you contact our support team, the conversation history is retained so we can follow up on open issues. Retention periods vary
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by data type; account-level data is kept for as long as your account is active and for a period after closure as required by applicable obligations. You can request a summary of what we hold at any time by reaching out through the channels listed on
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this page.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.